It’s incredibly frustrating when you feel like your lawyer isn’t listening. Imagine reaching out to your attorney for updates on your case, only to be met with vague responses or, worse, silence. This lack of communication can leave you feeling anxious and uncertain about your legal situation. For anyone seeking reliable legal support, clear and consistent communication is paramount, and it’s a cornerstone of what you should expect from any legal professional, including a My25 Lawyer.
When you hire a lawyer, you’re entrusting them with important aspects of your life. You deserve to be kept informed about the progress of your case and understand the steps being taken on your behalf. The exchange below illustrates a client’s growing frustration with a lawyer who appears unresponsive and even unprofessional.
-Hello!
I am going to come to the office this week to close out my case with you all and locate me another attorney. I DON’T like the fact that it has been months and I keep hearing the same run around (we are working on it) and no direct feedback on what’s occuring. I have had two accidents that occured last year and neither has been settled. I signed a settlement for one in December 2022 and have yet to collect-
This message from a client expresses a common concern: a lack of direct feedback and prolonged waiting times without clear explanations. The client’s frustration is palpable as they mention “months” of waiting and feeling like they are getting the “same run around.” This initial message sets the stage for a breakdown in the client-lawyer relationship due to inadequate communication.
The attorney’s response further escalates the issue:
Mr. Tillotson, The 1st case settled for $2,823. It has been closed, so I am led to believe that the disbursement person has cut the checks for your file and either mailed it to you or you got a text message and it is sitting at our office waiting on you. As far as the 2nd case, I have emailed you the initial offer. There is no update on a 2nd offer, as the adjuster has not called back with one. Now you can continue to lie, rant and rave or you can let me work. I really don’t care what you do!
William F. Heitmann Attorney at Law
The attorney’s reply is dismissive and unprofessional, using phrases like “lie, rant and rave” and “I really don’t care what you do!”. This kind of response is detrimental to a healthy client-lawyer relationship. Instead of addressing the client’s concerns with empathy and clear information, the attorney resorts to confrontational language. This behavior not only fails to resolve the client’s issues but also actively damages trust and confidence.
The client further clarifies the confusion regarding case numbers and payment issues, highlighting the lack of clarity and communication from the law firm:
Case number one is actually case number two. Case number two I haven’t received any payment for. The chiropactor confirmed with me this afternoon that they haven’t been paid for case #2 neither-
FACT: There has been limited communication period when I ask questions about it-
This follow-up message underscores the core problem: miscommunication and lack of transparency. The client’s factual statement, “FACT: There has been limited communication period when I ask questions about it,” succinctly summarizes the breakdown in their professional relationship.
The attorney’s final responses only worsen the situation, threatening to have the client “escorted off the property” and further demonstrating a complete disregard for client service and professional conduct. This type of interaction is the opposite of what anyone should expect from their legal representation.
If you are experiencing similar communication issues with your current lawyer, it might be time to consider your options. Reliable legal services prioritize client communication and ensure you are kept informed and respected throughout the legal process. When seeking legal assistance, especially when looking for a my25 lawyer or similar services, prioritize firms known for their client-focused approach and commitment to clear, respectful communication. Your peace of mind and the success of your case depend on it.
